Registration at VivaNaturals.com is not required. However, during checkout you will be required to provide contact information (such as name, email address, billing and shipping address). We use your information to send you an order confirmation and shipping notification for your order.
Viva Naturals is the sole owner of the information collected on VivaNaturals.com. Viva Naturals collects personally identifiable information from our users during checkout.
If you make a purchase with us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill orders. If we have trouble processing an order, we will use this information to contact you.
Based upon the personally identifiable information you provide us, we will send you information regarding your order, shipment status and reorder promotions. We may also use this information to contact you for customer service related proceedings.
Special Offers and Updates
We will occasionally send you information on products, services, special deals, promotions. Out of respect for your privacy, we present the option not to receive these types of communications. Please see the "Opt-out” section below for more information.
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please refer to the "Opt-out" section below for more information.
Personally Identifiable Information
We do not share personally identifiable information with third parties in ways other than those disclosed within this privacy statement.
Refer a Friend Service
If you choose to use our Refer a Friend service we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Viva Naturals stores this information for the sole purpose of sending this one-time email.
Referral Terms and Conditions are as follows:
- The referred friend must be a new customer.
- To receive your complimentary product, both the referral and the referrer must visit our website through the shared link and make a purchase.
- Referral links are valid for 30 calendar days.
- The complimentary product will automatically be added to the referral’s first order following checkout. The entire order will be processed within 5 business days.
- The referrer’s complimentary product will be processed within 5 business days after the referral has made a purchase and will be shipped within 24 business hours.
- We may honor or dishonor your referral bonus at our sole discretion for any reason.
- There is a limit of 100 free products per person, per calendar year.
- Offers subject to change without notice. Transactions that have occurred prior to the change will still be honoured at our discretion.
We use outside shipping companies (e.g. USPS, UPS, FedEx) to deliver orders and a credit card processing company to bill you for goods and services. These companies do not share or use personally identifiable information for any other purposes, and are prohibited from using your personally identifiable information for any other purposes.
We reserve the right to disclose your personally identifiable information as required by law, and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.
As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information with 3rd party web analytics and advertising companies when you visit our website. This information does not identify individual users, but is used to analyze trends, to administer the site, to track users' movements around the site, and to gather demographic information about our user base as a whole.
We do not link this automatically-collected data to personally identifiable information.
We use session ID cookies. A session ID cookie expires when you close your browser. Session cookies are temporary cookie files, which are erased when you close your browser. When you restart your browser and go back to the site that created the cookie, the website will not recognize you. You will have to log back in (if login is required) or select your preferences/themes again if the site uses these features. A new session cookie will be generated, which will store your browsing information and will be active until you leave the site and close your browser.
We use persistent cookies. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s help file.
We set a persistent cookie to store your shipping address, so you don’t have to enter it more than once should you shop with us again. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.
If you reject cookies, you may still use our site.
(Google AdSense/Adwords) We use Google AdSense to publish ads on this site. When you view or click on an ad a cookie will be set to help better provide advertisements that may be of interest to you on this and other websites. You may opt-out of the use of this cookie by visiting Google’s Advertising and Privacy page: http://www.google.com/privacy_ads.html.
We will from time to time remarket to you in the forms of email communications, advertisement from VivaNaturals.com or third party services.
Links to Other Sites
This website contains links to other sites that are not owned or controlled by Viva Naturals. Please be aware that Viva Naturals is not responsible for the privacy practices of these sites.
We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information.
This privacy statement applies only to information collected by this website.
Social Media Widgets
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our order forms, we encrypt that information using secure socket layer technology (SSL) before being sent over the Internet. We use SSL technology to prevent your information from being stolen or intercepted while being transferred to us. Your credit card information is always stored in encrypted form in a restricted-access database.
Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our products, you may correct, update, delete or deactivate it by sending an email to email@example.com.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We post customer testimonials on our website which may contain personally identifiable information such as the customer's name. We obtain the customer's consent prior to posting the testimonial to post their name along with their testimonial.
Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us by sending an email to firstname.lastname@example.org. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
We provide you the opportunity to "opt-out" of having your personally identifiable information used for certain purposes when we ask for this information. For example, if you purchase a product, but do not wish to receive any additional marketing material from us, you can indicate your preference by sending an email to email@example.com.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out by following the instructions included in each newsletter or communication, or by sending an email to firstname.lastname@example.org.
In the event Viva Naturals goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via notice on our website for 30 days of any such change in ownership or control of your personally identifiable information.
Changes in this Privacy Statement
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage prior to the change becoming effective.